At OC COLLECTIONS customer happiness and satisfaction is our priority. Every piece of our products is carefully crafted with love and care. We make it a mission for each of our products to have unique hand prints of our artisans. We make it every product to tell a story of our country, the diverse culture of our people and about everything that life has to offer. Thus, we do believe that our products are different from products that are processed and manufactured in a factory. Our products are not only handmade ones. It has to be recognized that we are taking so much time for every piece of our product. We put our unreserved effort to make it a quality product, and we give also life to be poured into it. Hence, when you buy our products you could tell that they are so different in their touch than that of a factory product. We do sell care; love and beauty a human hand can create. We are selling stories of women who bought their financial independence by their magical handwork.

However, we believe in customer satisfaction. To give you peace of mind in your transaction you can be certain that we do have a 15 Days comprehensive Return facility.

Buy with confidence and enjoy a great Shopping at OCCOLLECTIONS!

Our return policy for sold items:-

1. You can return items within 15 days after delivery. We have a friendly customer service; so that we are always here to serve you.

2. You have to be responsible for paying us your shipping just in case if you are forced to return your purchased product.

3. To be eligible for a return, your item must be in their original condition and packaging. Any sold item should be unused, unwashed and it has to be with all affixed tags, labels and related accessories that are sold with.

4. If you wish to cancel an order after it has been shipped out please, wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided. We will arrange partial refund in that case.

5. You should return the item with the tracking number with the following address:

OC TRADING PLC

PO.BOX= 121123

Addis Ababa,

Ethiopia

Tel: +251911520253

6. Please, fill out any customs documents with the following description and declaration:

"Product Return to seller - $0 value".

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned

item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account. Late or missing refunds (if applicable)

 

If you haven’t received your refund we are advising you to check your bank account prior to reclaiming for the second time. Then, contact your credit card company. You need to take into consideration that it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this but have not received your refund yet, please, contact us at occreation2017@gmail.com

Please, leave your phone number for tracking purposes.

Thank you

Each product has been handmade making each piece unique and exclusive

PLEASE, NOTE THAT WE CANNOT GUARANTEE EXACT COLOURS OF YOUR CHOSEN ITEM.

DELIVERY INFORMATION

We do facilitate Free Shipping to all of our customers – Worldwide - using DHL Express.

OC collections products are shipped to all most all the countries around the globe. We employ the services of major, trusted international carrier to ensure your package arrives to your destination safely and securely.

Please Note:

After you place an order and confirm your payment there are two types of time the product will pass before getting to your hand

“Processing Time” and “Shipping Time”.

Total Delivery Time= Processing Time + Shipping Time

Our products are usually delivered between 4 working days to 20 working days considering the availability and the complexity of the products.

Please if you need your order to be delivered earlier please Email us so that we can discuss on some arrangements.

INTERNATIONAL CUSTOMERS:

Every country has its own import tax rules, and OCCOLLECTIONS cannot be held liable for any charges or taxes imposed by your government.

Thank you for your understanding!